Educational Testing Service Senior SSD Customer Service Rep in Ewing, New Jersey
Position Summary:The Senior SSD Customer Service representative responds to intermediate-level customer email and telephone inquiries for College Board programs. This role researches customer service issues in a professional manner and provides timely, relevant and accurate responses.
Responsibilities:Communicate clearly and concisely, both by telephone and in writing, with students/parents, test coordinatorsUtilize database and testing program systemPerform clerical functions associated with tracking data for effective case managementMaintain security of personal identifiable informationAddress and, when necessary, escalate customer service issues according to existing proceduresUpdating systems to accurate data inputEnsure shipment of test materialsBe able to multi-task, manage time and work independently 2-4 years of responsible experience in a service oriented, customer service/call center backgroundHigh school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessaryBasic proficiency with Microsoft Office products is required along with general PC knowledgeAbility to perform in a fast-paced environment and adaptable to changeGood problem solving/decision making skills and time management skillsExcellent verbal, written and interpersonal communication skillsMust have reliable home LAN connectionMust be able to work remotely
EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of Women and Minorities.
EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of protected Veterans and Individuals with Disabilities.
EDUCATIONAL TESTING SERVICE is a Drug-free workplace.
Keyword: Customer Service Clerical Multi task track data shipment test materials
From: Educational Testing Service