Job Information
Educational Testing Service Disability Policy Specialist in Lansing, Michigan
About ETS:
For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
Our portfolio of trusted measures include
TOEFL®, TOEIC®, GRE® and Praxis®
. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.
With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.
The Disability Policy Specialist (DPS) assists our customers with disabilities and professionals/evaluators via phone and written communication on a variety of matters related to ETS disability policies and procedures, ETS documentation guidelines, and the Americans with Disabilities Act (ADA AA). The DPS will serve as an in-house resource regarding disability matters to staff in Disability Services and other individuals throughout ETS by offering them additional content expertise. The DPS will offer professional expertise in developing policies and procedures related to the ADA and other disability requirements. This individual must work in close coordination with the Director of the Office of Disability Policy (ODP) and with the manager of Disability Services (DS) on a daily basis.
Education, Certifications, or Special Licenses:
Doctoral degree (PhD, PsyD, EdD) preferred in psychology (clinical, rehabilitation, school, educational, neuropsychology), special education or other closely related field. Must have training and experience in psychoeducational assessment and be familiar with a broad range of disabilities, educational, legal and measurement issues -- as well as issues and challenges related to disability documentation policy, clinical evaluation of disabilities, and professional standards. MA required at a minimum.
Relevant Years of Experience Required:
Eight to ten years of experience working in the field of services and programs for those with disabilities at the secondary or postsecondary level.
Other Requirements (Specialized skill sets, behavioral/technical):
Must be familiar with a broad range of clinical assessment methods and psychometric measures used to document disabilities in adults including, but not limited to: neurodevelopmental disorders (LD, ADHD, ASD, etc.), psychiatric conditions, TBI, and physical and chronic health conditions. Knowledge of sensory disabilities (Deaf/HOH & Blind/VI) and related assistive technology a plus.
SKILLS
• Ability to communicate complex diagnostic information effectively to internal and external users both orally and in writing.
• Ability to collaborate in policy development.
• Ability to work independently and in a team environment.
• Ability to exercise discretion in handling sensitive and confidential material.
• Ability to demonstrate sensitivity and patience in communications with customers and their advocates.
• Thorough knowledge of Section 504 and the Americans with Disabilities Act.
Responsibilities
• Participate in resolution of examinee and evaluator questions and problems related to documentation requirements according to policies and procedures of the DS and ODP.
• Provide custom correspondence in situations requiring it, such as explaining the types of information needed to substantiate accommodations requests to both examinees and evaluators.
• Exercise professional judgment regarding if and when requests for accommodations should be sent to the ETS external review panel, or forwarded to the Director of ODP.
• Coordinate with ODP and the General Counsel’s Office in helping to resolve complex and legally sensitive cases by initially monitoring potential litigation and offering prompt follow-up with specific information regarding test takers with disabilities.
• Track complex and legally sensitive cases and monitors until resolution.
• Participate in ODP task forces, the Accessibility Strategy Advisory Team, and as an ETS representative at local or national conferences related to test takers with disabilities, as needed.
• Collaborate in developing and refining documents and/or web content essential for supporting the ETS disability goals including the “Bulletin Supplement for Test Takers with Disabilities”, disability documentation guidelines, and other related materials and brochures.
• Assist the Director of ODP with a variety of staff development efforts in DS as well as across the company including the ETS annual external review panel meeting, and special projects as assigned by the Director of ODP.
• Deliver special projects, research analysis and other duties assigned by management in ODP, GCO, or DS
• Adhere to ethical standards and comply with the laws and regulations applicable to the job function.
#LI-MM1
#LI-REMOTE
ETS believes in a Total Rewards philosophy for our employees, and they include:
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
ETS is mission driven and action oriented
Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.